Urgent damage. A clear next step.
When water is coming in or roof materials have moved, tell us what happened, where the damage is and whether anyone is at risk. We will advise on the next practical step.
What to do if water is entering
Keep people away from loose materials and affected areas. Avoid wet electrical fittings and do not climb onto the roof to investigate. Call with the property postcode, what has happened and whether water is still coming in.
Photographs taken from a safe position can help explain the damage. An urgent enquiry does not confirm attendance: availability, access and the next practical step need to be discussed.
Signs you may notice
Active drips, a growing wet patch, tiles on the ground or roof materials that have visibly moved after wind or rain are reasons to seek advice. Tell us whether the damage is continuing and which parts of the property are affected.
Possible causes
Urgent leaks may involve damaged tiles, displaced ridge pieces, failed flashing or a fault in a flat roof covering. Weather can expose an existing weak point as well as cause new damage. The cause needs checking before a permanent repair is specified.
Damage we can assess
We can discuss water ingress, dislodged coverings, chimney and flashing faults and storm damage. Tell us about any access restrictions, nearby public areas or other conditions that may affect assessment.
How we assess and repair
First we discuss the immediate problem and safe access. Where practical, temporary protection may be considered to limit further water entry while the full repair is planned. It is not a substitute for identifying the cause.
Following assessment, the proposed permanent repair, materials and access requirements are explained in a scope and quote. Work proceeds once the arrangements are agreed; timings and any temporary measures are confirmed for the individual job.
Your questions answered
Do you offer guaranteed immediate attendance?
Availability must be confirmed when you contact us. Tell us about the active damage and location so we can discuss the next practical step; this page does not promise an attendance time or 24-hour cover.
Can you provide a temporary repair?
Temporary protection may be an option where the roof condition, weather and safe access allow it. Its suitability and limitations need assessing before it can be agreed.
What information should I give when I call?
Your postcode, what has moved or started leaking, whether water is still entering and whether people or nearby areas may be at risk. Do not access the roof to gather more detail.